How to identify an ACR order

This guide helps you understand what an ACR order is and how to identify it from your Shopify admin dashboard.

What is an ACR Order?

ACR stands for Additional Checkout Record.

An ACR is created when:

• Checkout starts on FlexyPe, but
• The customer is redirected to another checkout (usually Shopify’s default checkout) before completing the order.

As a result, the final order is not fully completed on FlexyPe checkout.

How to Identify a FlexyPe Order vs ACR

Step 1: Open the order in Shopify

1. Log in to your Shopify Admin Dashboard
2. Go to Orders from the left sidebar
3. Open the order you want to verify

Step 2: Check additional order details

In the right sidebar of the order details page, look for the following information:

FlexyPe Order Indicators:

• Payment Gateway details
• PG Order ID
• FlexyPe Session ID
• Under Channel Information, it shows:

Brand name × FlexyPe

✅ If all of the above details are present, the order was initiated and completed on FlexyPe checkout and is considered a FlexyPe Order.

Step 3: Identify an ACR

❌ If any of the above details are missing, the order is classified as an ACR (Additional Checkout Record).

Why Does an ACR Occur?

Common reasons include:

• Customer exits the checkout flow midway
• Customer manually switches checkout during the process
• Checkout redirection from in-app browsers such as:
• Instagram
• Facebook
• WhatsApp

In-app browsers are a frequent cause of ACRs due to session interruptions or forced redirects.

Key Takeaway

• FlexyPe Order: Checkout starts and completes on FlexyPe
• ACR Order: Checkout starts on FlexyPe but completes elsewhere

Identifying ACRs helps in accurate reporting, tracking checkout performance, and debugging conversion drop-offs.

Updated on: 29/01/2026