RTO Suite

This guide explains how to configure RTO features to control COD and Partial COD availability based on cart value, order history, customers, locations, and products.

Order & Cart Rules

Order & Cart Rules allow you to apply COD or Partial COD conditions based on cart value, item quantity, and customer order behavior.

Step 1: Open RTO Suite

Login to your FlexyPe dashboard and go to RTO Suite from the left sidebar.

Filter based on cart amount

Set minimum or maximum cart value conditions for COD or Partial COD.

1. Click Filter based on cart amount → Add Rule
2. Enter a Rule Name and define the minimum and/or maximum cart value

3. Choose COD Settings (COD or Partial COD) and click Next
4. Select how the Partial Amount should be charged:

• Fixed amount
• Percentage of order value (including or excluding COD charges)

5. Enter the Partial Amount / Percentage
6. Click Add to save the rule

Filter based on cart item count

Limit COD or Partial COD based on the number of items in the cart.

1. Click Filter based on cart item count → Add Rule
2. Enter a Rule Name and set minimum and/or maximum item count

3. Choose COD Settings and click Next
4. Configure Partial Amount type and value
5. Click Add to save the rule

Filter based on total COD order count

Restrict COD availability based on the total number of COD orders placed by a customer.

1. Click Filter based on total COD order count → Add Rule
2. Enter a Rule Name and define the COD order count limit

3. Choose COD Settings and click Next
4. Configure Partial Amount if applicable
5. Click Add to save the rule

Filter based on returned orders

Limit COD or Partial COD for customers with a return history.

1. Click Filter based on returned orders → Add Rule
2. Enter a Rule Name
3. Define:

• Minimum number of returns
• Time period for evaluation

4. Choose COD Settings and click Next
5. Configure Partial Amount if required
6. Click Add to save the rule

Customer & Product Filters

Customer & Product Filters allow you to control COD and Partial COD for specific users, locations, products, or collections.

Step 1: Open RTO Suite

Login to your FlexyPe dashboard and go to RTO Suite from the left sidebar.

Filter based on user

Restrict COD availability for specific customers or customer groups.

1. Click Filter based on user → Add Rule
2. Enter a Rule Name
3. Upload a CSV file containing customer contact numbers

4. Choose COD Settings and click Next
5. Configure Partial Amount if applicable
6. Click Add to save the rule

Filter based on pincode

Allow or block COD based on delivery locations.

1. Click Filter based on pincode → Add Rule
2. Enter a Rule Name
3. Upload a file containing PIN codes

4. Choose COD Settings and click Next
5. Configure Partial Amount if required
6. Click Add to save the rule

Filter based on products

Apply COD rules for specific products.

1. Click Filter based on products → Add Rule
2. Enter a Rule Name
3. Browse and select products

4. Choose COD Settings and click Next
5. Configure Partial Amount if applicable
6. Click Add to save the rule

Filter based on collections

Apply COD rules to products within selected collections.

1. Click Filter based on collections → Add Rule
2. Enter a Rule Name
3. Browse and select collections

4. Choose COD Settings and click Next
5. Configure Partial Amount if applicable
6. Click Add to save the rule

Related articles

• How to suggest products on checkout?
• How toincrease prepaid orders or reduce COD dependency?

Updated on: 27/01/2026