How to set-up Exit Survey form?

The Exit Survey Form collects feedback from customers on the primary reason for leaving checkout without placing the final order.

Below is the step-by-step guide to set up the Exit Survey Form:

Set Up Exit Survey Form

Step 1:

Login to your FlexyPe dashboard and go to Customization from the left sidebar.

Step 2:

Open the General tab and scroll down to locate the Exit Checkout Flow section.

Step 3:

Check-mark Survey and click on Configure.

Step 4:

Customize the survey form as needed. You can configure:

• Title

Example: We are sad to see you go 😥

• Question

Example: Let us know the reason for not proceeding ahead

• Answer Selection Type

Single choice or Multiple choice

• Skip Button

Enable or disable the skip option

• Custom Response Option

Allow customers to enter their own reason

• Pre-filled Options

Add up to 7 predefined reasons for customers to choose from

Step 5:

Once customization is complete, click on Save to apply the changes.

Access Survey Analytics

To view and analyze the primary reasons for checkout drop-offs:

• Login to your FlexyPe dashboard
• Go to Dashboard from the left sidebar
• Scroll down to the Primary Reason for Leaving section

Note:

Pre-filled options in the Exit Survey Form can be edited later. After editing, you will be prompted to choose:

• Keep Analytics – Update the text while preserving existing response data
• Reset Analytics – Create a new option and reset all analytics for that choice

Updated on: 24/02/2026