• Why am I taken to shopify default checkout?

  During certain time periods, a small percentage of customers (around 2–3%) may get redirected to the Shopify default checkout instead of the FlexyPe checkout. This percentage can vary depending on the underlying reason. Below are the most common causes: Reasons for Redirection to Shopify Default Checkout 1) VPN Usage If a customer is connected to a VPN set to an international location and proceeds to checkout, they may be redirected to the Shopify default checkout — especiallyFew readers

• Why Cash on Delivery (COD) option is not visible?

  If Cash on Delivery (COD) is enabled but not visible to customers at checkout, please verify the following settings: Check Shipping Zone & Rate Configuration Step 1: Login to your FlexyPe dashboard and go to Shipping from the left sidebar. Step 2: If shipping zones or rates are not created, create them first. Note: To learn how to create shipping zones anFew readers

• How to enable/disable FlexyPass?

  Here is the step-by-step guide to enable/disable FlexyPass: Step 1: Login to your Shopify Admin dashboard. Step 2: Go to Sales Channels and click on Online Store. Step 3: Once the Themes page opens, click on Edit Theme. Step 4: Inside the theme editor, click on App Embeds from the left sidebar. Step 5: From there, toggleFew readers

• How to exclude taxes from product amount?

  Step 1: Disable “Include Tax” Setting in Shopify Log in to your Shopify Admin Dashboard Click Settings from the bottom-left corner Select Taxes and Duties from the left sidebar Scroll down to Global settings Ensure “Include sales tax inFew readers

• How to disable auto-popup of FlexyPass?

  Here is the step-by-step guide to disable the auto-popup of FlexyPass: Step 1: Login to your Shopify Admin dashboard. Step 2: From the left sidebar, go to Apps. Search for and open FlexyPass. Step 3: Within FlexyPass, click on Popups from the left sidebar. Step 4: Click on Customize. The FlexyPass popup editor will open. Step 5:Few readers

• How to set-up only 1 discount at a time rule?

  To set up only one discount at a time, follow the steps below: If no discount coupon is created Login to your FlexyPe dashboard and go to Coupons from the left sidebar. Create the discount coupon you want. While creating the coupon, navigate to the Usage Limits section. Ensure the Combine with other discounts option is unchecked. (https://storage.crisFew readers

• Why order is not getting delivered to some addresses?

  If shipping is not configured properly, customers may see “We don’t deliver to this address” below the selected address on the address page. How to Fix This Step 1: Login to your FlexyPe dashboard and go to Shipping from the left sidebar. Step 2: Select the relevant Shipping Profile and click on it. Step 3: A list of shipping zones will appear. Check eaFew readers

• How to edit an existing coupon?

  To update an existing coupon: Login to your FlexyPe dashboard and navigate to Coupons from the left sidebar. Click on the Edit icon next to the coupon you want to modify. Update the required details and click on Save to apply the changes.Few readers

• Why are most sessions on my store are coming from international countries?

  If you are selling in India and your Shopify analytics show that most sessions are coming from international countries, this can sometimes occur when using a third-party checkout. Please note that a third-party checkout does not drive or generate traffic to your store. It only processes the checkout once a customer reaches that stage. Traffic sources and session locations are determined by your marketing channels, ads, SEO, and customer activity — not by the checkout provider.Few readers

• How can I build trust with my customers for my store?

  When customers begin checkout, they may not complete their purchase due to concerns about product quality, shipping timelines, online payments, or other trust-related factors. To build confidence and improve conversions, you can add Trust Badges and Reassurance Banners at checkout. Add Trust Badges Step 1: Login to your FlexyPe dashboard and go to Customization from the left sidebar. Step 2: Open the Login tab and scroll down to locate Trust Badges. (hFew readers

• Why shopify default checkout is getting open through WhatsApp automation messages?

  When a customer abandons checkout before completing the order, and you are using WhatsApp automation to retarget them, you may send a reminder message with a checkout link. If clicking the link redirects the customer to the Shopify checkout instead of FlexyPe checkout, you need to use the FlexyPe checkout link in your automation. Below is the step-by-step guide to find the correct link: Step 1: Login to your Shopify Admin dashboard and click on Orders from the left sidebaFew readers

• How to set/change tax rates?

  Below are the steps to set or update tax rates: Step 1: Login to your Shopify Admin dashboard and click on Settings from the left sidebar. Step 2: The Settings window will open. From the left sidebar, click on Taxes and Duties. Step 3: Under Tax Regions, select the country where you want to configure taxes. Step 4: In the Base Taxes sectioFew readers

• How to access the entries from FlexyPass?

  Below are the steps to access entries from FlexyPass: Access FlexyPass Entries Step 1: Login to your Shopify Admin dashboard. Step 2: From the left sidebar, click on Apps and search for FlexyPass. Step 3: Click on FlexyPass, then go to the Customers section from the left sidebar inside the FlexyPass dashboard. Step 4: A window displaying all FlexyPass entries will open. (https://storage.crisp.chat/users/helpdesk/website/-/d/1/c/b/d1cbFew readers

• How to enable COD for the 1st time and after that prepaid only?

  Below are the steps to allow COD only for the first order and make all subsequent orders Prepaid only: Step 1: Login to your FlexyPe dashboard and go to RTO Suite from the left sidebar. Step 2: Click on Filter based on total COD order count. SteFew readers